SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. The Associate, Investor Services will act as the main contact for fund investors and managers, processing subscription and redemption activities while ensuring compliance with fund management instructions.

Responsibilities

• Act as main contact for fund investors and managers via email and telephone correspondence
• Process investor subscription and redemption activity in accordance with the fund’s offering documents and anti-money laundering (AML) requirements
• Communicate pending transactions to fund management as required
• Prepare and validate investor statements to fund accounting information
• Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and fund management instructions
• Ensure distribution information is up to date and compliant in accordance with investor and fund management instructions
• Prepare wire transfer instructions in accordance with investor and/or fund management instructions through various Internet banking platforms
• Confirm expected cash activity was processed by the bank and communicated to fund accounting and/or fund management
• Comply with department policies and procedures for processing of above activities
• Participate in system and process enhancement
• Perform other related duties as assigned by department management

Skills

• Equivalent experience in Hedge/Private Equity Fund administration and/or Investor/Shareholder services
• Undergraduate degree or equivalent experience
• Advanced knowledge of Microsoft Office product suite, specifically Excel
• Strong Communication skills both oral and written
• Excellent interpersonal skills and customer service orientation
• Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change
• Experience in the financial services is a plus
• Knowledge of Anti-Money Laundering and KYC procedures is a plus
• Overtime may be required to meet Client and Department deliverables
• Due to global client base requirements; coverage on Canadian holidays may be necessary

Benefits

• RRSP Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical
• Dental
• Vision
• Employee Assistance Program
• Parental Leave
• Discounts on fitness clubs, travel and more!

Company Overview