Job Description:

• Provide strategic leadership and oversight for genetic counselors and genetic counselor assistants to ensure alignment with departmental and organizational goals.
• Design, implement, and continuously improve clinical support workflows, systems, and technologies to enhance case management efficiency and customer experience.
• Define, monitor, and analyze key performance indicators (KPIs) to drive performance improvement and support data-informed leadership decision-making.
• Lead talent development initiatives, including recruitment, mentoring, performance management, and succession planning, to build a scalable and high-performing team.
• Serve as the clinical subject matter expert for products and services, providing guidance on high-complexity cases and supporting operational decision-making.
• Collaborate cross-functionally with laboratory operations, medical affairs, commercial teams, and IT to ensure integrated and effective clinical support services.
• Lead change management efforts for new service launches and process transformations to ensure clinical support readiness and adoption.
• Ensure compliance with regulatory requirements, documentation standards, and internal quality metrics to mitigate risk and support operational integrity.
• Perform other duties as assigned to support team and organizational objectives.

Requirements:

• Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or equivalent.
• Minimum of 10 years of relevant experience, preferably within a commercial laboratory environment.
• Minimum of 5 years of supervisory or management experience.
• Board-certified Genetic Counselor.
• Demonstrated expertise in clinical and laboratory genetics, team leadership, and operational performance management.
• Equivalent combination of education and experience may be considered.

Benefits:

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities