Medline Industries, LP is a leading healthcare company, and they are seeking an Associate Product Complaint Specialist. The role involves executing product complaint management, conducting investigations, and providing support on quality activities related to complaints.

Responsibilities

• Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
• Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
• Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
• Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
• Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions

Skills

• High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor's degree in relevant field
• Experience in providing customer service to both internal and external stakeholders
• Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
• Strong analytical and problem-solving abilities with attention to detail
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving
• Experience with SAP or similar complaint investigation software

Benefits

• Bonus and/or incentive eligible
• Health insurance
• Life and disability
• 401(k) contributions
• Paid time off
• Access to the Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp

Company Overview

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