Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required or equivalent work experience that provides exposure to fundamental theories and concepts. General Profile Performs routine assignments. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Has a limited impact on own work team. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analyst. Triages, researches, and responds to participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages and research system issues to confirm adherence to requirements. Reviews benefit reports and acts as needed. Performs peer review on work completed by other peers. Performs other duties as assigned. Complies with all policies and standards.