About the position Responsible for extending library services to underserved populations by developing programs, fostering partnerships, and promoting resources to enhance access for all. Provides reference and reader advisory services, supports technology and digital literacy instruction, and assists with the selection and maintenance of materials. Works collaboratively across departments to ensure programs and services meet community needs and align with library goals.

Responsibilities

• Develops and delivers outreach services
• Actively seek opportunities to promote the Library with the goal of increasing public use of programs and resources and enhancing the Library’s visibility as a vital community partner.
• Plans specialized services for underserved groups, such as senior populations, community organizations, beginning adult readers, home-based patrons, and other underserved communities that can benefit from the library’s resources.
• Initiates and responds to requests for outreach services from individuals and agencies in the community.
• Conduct ongoing assessments of community interests and collect data/statistics to evaluate the impact of outreach initiatives.
• Represents the library at community and professional events to promote programs and services.
• Develops promotional content for programs, events, and other outreach opportunities in collaboration with the Marketing and Adult Services teams.
• Provides reference and reader advisory services
• Assists patrons with research, reader recommendations, and use of technology, including e-resources, computers, and digital devices.
• Performs computerized searches using in-house, regional, and national databases.
• Orients patrons to library services, resources, and Makerspace technologies.
• Identifies and assesses information needs to guide service improvements and resource development.
• Supports collection development and access
• Selects and evaluates materials in assigned areas based on community needs, usage data, and professional reviews.
• Manages and maintains resources to ensure collections are current, relevant, and accessible.
• Provides operational and customer service support
• Provides courteous, knowledgeable assistance to library users, including support for basic computer and software issues.
• Serves as front-line staff in enforcing library policies and resolving patron concerns.
• Oversees library operations during evening or weekend hours in the absence of senior staff.
• Performs other duties as assigned.

Requirements

• Possesses the equivalent of extensive formal training in library science and adult services, including an understanding of the theory and practice of public library operations usually in the form of a major in Library and Information Science from an American Library Association (ALA)-accredited institution as part of a Master’s Degree (or other applicable extended training program).
• Possesses an understanding of the trade/profession at a level that allows the employee to select methods for others to use (from those already in existence in the profession).
• Possession of, or eligibility for, a Library of Michigan Professional Certificate.
• Valid driver’s license
• Possesses computer skills necessary to effectively access information using standard business applications and software, including email, web browsers and web applications, Microsoft Office, and Outlook.
• Working knowledge of public library computer hardware and software operations (e.g., on-line and integrated Library systems and catalogs) and how to access and search for them.
• Basic experience with mobile applications, online tools, and new and emerging technologies.
• Displays more advanced organizational skills, in order to organize projects or the work of others.
• Devises effective solutions to situations encountered based on the general goals and objectives of the function.
• Able to effectively communicate opinions drawn from conclusions using inference and logic.
• Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.