Position Overview The Accounts Receivable (AR) Collector plays a vital role in supporting TeamHealth’s business units by managing daily collection activities, resolving disputes, and maintaining strong customer relationships. This position is essential to maintaining healthy cash flow, reducing aged contract accounts receivable, and ensuring timely payments across a diverse customer base. If you are detail-oriented, analytical, and enjoy building relationships while solving problems, this is a great opportunity to make an impact within a collaborative and fast-paced environment.

Key Responsibilities

• Perform daily collection activities for outstanding Contract AR, including dispute management and reconciliation for assigned accounts.
• Conduct account research and analysis to support effective collection strategies.
• Communicate with clients via phone, email, and mail to resolve outstanding issues and secure payment on overdue accounts.
• Maintain and update collector worklists daily with accurate collections and dispute information gathered from customer interactions and internal communications.
• Identify disputes and route them to the appropriate internal teams with clear, comprehensive summaries.
• Escalate non-disputed issues to management when appropriate.
• Prepare and review summaries of top open Contract AR accounts weekly with leadership and operations partners.
• Support continuous improvement initiatives to enhance collections and dispute resolution processes.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• 1–3 years of experience in accounts receivable, collections, or a similar role.
• Proficiency in Microsoft Office, especially Excel (pivots and VLOOKUP) and Smartsheet.
• Experience with ERP systems (e.g., Lawson) and collections tools preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly detail-oriented with strong organizational capabilities.
• Ability to work both independently and collaboratively within a team environment.

Preferred Skills

• Exceptional attention to detail and problem-solving ability.
• Strong interpersonal and communication skills with a focus on maintaining excellent client relationships.
• Ability to effectively collaborate with both internal and external stakeholders.

Supervisory Responsibilities

• None

Work Environment & Physical Demands

• Remote position performed in a well-lit home office environment.
• Occasional lifting (up to 20 pounds).
• Occasional standing, bending, stooping, or reaching.
• Prolonged sitting and computer use.
• Potential for occasional travel.

This role may require frequent use of a computer, phone, calculator, and other office equipment. The position may also involve repetitive tasks and the ability to meet productivity standards. Flexibility to work overtime or extended hours may be required to meet business needs. DISCLAIMER: Cooperative, positive, courteous, and professional behavior and conduct an essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. [Link available when viewing the job]