Why Work Here isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024 Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row. isolved ranked top performer in SMB Payroll - 2023 Sapient Report

Job Description

Initiate communication with customers via phone or email regarding past-due invoices. Evaluate financial situations to establish realistic, mutually agreed-upon repayment schedules or settlements. Research aged items to identify process issues and provide recommendations to management. Identify bankruptcy and business closures for bad debt write-off review. Answer follow-up questions from customers and provide support upon request. Recommend further legal action or additional strategies if standard collection attempts fail. Maintain detailed records of all customer interactions, payment arrangements and account statuses. Identify opportunities for policy/process improvements and internal control enhancements to support ongoing business growth and maximize AR turnover. Minimum Qualifications 2+ years of experience in accounts receivable collections. Understanding of core accounts receivable and accounting principles. Strong attention to detail with ability to analyze information. Flexible and responsive to changing business needs. Reliable and able to work with minimal supervision and under general direction. Good communication skills both internal and external with ability to manage customer relationships. Proficient in Microsoft Excel and data entry About isolved isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.