Job Description:

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
• Lead commercial conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

Requirements:

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Strong commercial acumen and negotiation skills
• Ability to manage multiple accounts and priorities effectively
• Experience working cross-functionally to drive customer outcomes
• Comfortable operating in an evolving, fast-paced environment
• Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

Benefits:

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.
• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.
• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!