The Key Accounts Manager will drive new opportunities and increase Share of Wallet (SoW) by overseeing, reinforcing, expanding on, and sustaining relationships with SYSPRO’s key customers. Bachelor's Degree In-depth experience within the manufacturing and/or distribution industry (8 years plus) ERP industry experience (Advantageous) Target Market Industry Experience (Advantageous) Proven account management or other relevant experience Strong and broad cross-functional business process knowledge Building and maintaining long term relationships with key stakeholders and providing real value-adding support, recommendations and solutions based on continual, accurate and in-depth exploration, analyses and integration of such customers' business requirements. Identify new sales opportunities within existing accounts Strengthening and growing our SYSPRO account footprint by offering solutions and services as part of an end-to-end offering Ensuring Profit & Loss (P&L) budgeted financial goals are reached or exceeded in key customer retention categories and drive customer longevity Conceptualize and manage customer Share of Wallet (SoW) by means of campaigns and initiatives Assist, as SYSPRO product-solution advisor, in sales and pre-sales, in order to offer relevant solutions in response to customer needs and objectives. Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors Function as liaison between SYSPRO internal teams and partners with the emphasis on collecting key customers’ business requirements and delivering on promises. Ensuring partner engagement with customers and SYSPRO. This includes possessing a thorough knowledge of the SYSPRO Partner Program. Monitor Profit & Loss (P&L) per key account Track and monitor key customer business requirements Monitor key customer satisfaction levels Monthly and Quarterly forecasting, tracking and reporting of key account metrics 13 paid company holidays in 2026 20 vacation days 6 wellness days 401k from day one of hire Health/Dental/Vision Insurance the first of the month after hire Life insurance Bonus/ commission Maternity and Paternity Leave