Fathom, part of The Access Group, is seeking an Account Executive to join their team. The role involves engaging with new trial users, guiding them through onboarding, and ensuring a positive customer experience as they transition to paid subscriptions.

Responsibilities

• Engage with new trial users and prospects, understanding their goals and showing how Fathom can support their business and progress them towards a paid subscription
• Guide trial users through onboarding, follow-ups and re-engagement, helping them move smoothly from trial to paid subscription and into Account Management when they’re ready
• Share practical advice, training and best practices so customers feel confident using Fathom day to day and know where to go for ongoing support
• Work closely with Marketing and global teams to support webinars, customer content and activities that improve engagement, adoption and overall customer experience

Skills

• Experience in a customer-facing role, such as sales, customer success or support
• Confidence explaining software products in a clear, simple way to non-technical users
• An interest in accounting, finance or how businesses use data to make better decisions
• Experience keeping customer records and sales activity up to date in a customer relationship management (CRM) system, with a structured and organized approach to follow-ups and pipeline management
• Authorization to work in the U.S. without employer sponsorship, now or in the future, is required for this opportunity

Benefits

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 5% 401(k) company match
• A range of other benefits that you can choose from

Company Overview