Software Technical Expert - OfficeTrack (Amdocs, UKG) Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations. Key Responsibilities: - Design the OfficeTrack golden configuration with measurable acceptance criteria - Build the phased rollout plan with change management (pilot, expand, scale) - Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm - Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field - Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.) - Define and execute the test plan against the production-like environment using tools Iris mentioned - Surface a continuous improvement backlog as the engagement progresses Required Qualifications: - Experience with OfficeTrack or similar field service/workforce management platforms - Strong background in dispatch, field operations, and workforce management systems - Experience with enterprise integrations, process optimization, and workflow automation - Knowledge of change management, testing strategies, and system governance - Strong communication and stakeholder management skills