Job Description:

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky
• Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
• Screens for possible suicide/homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct
• Presents a professional demeanor in all interactions with internal and external customers
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions

Requirements:

• 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study
• Good communication and interpersonal skills
• Ability to use technology to complete web reports
• Ability to make sound decisions and judgments in stressful or unusual situations
• Good time-management skills and the ability to work in a team environment
• Minimum of 6 months experience in social services/mental health services preferred.

Benefits:

• Competitive salaries and benefits
• Continued training
• Effective mentoring